Last updated: October 2026
Every Vivimate plan is backed by a 7-day money-back guarantee. Please read the following policy carefully before subscribing to our service.
What is Vivimate's refund policy?
New Vivimate subscribers can request a full refund within 7 days of their first payment, for any reason; this guarantee applies once, to your first purchase only; later purchases are not refundable. Plans are prepaid and never renew automatically. To request a refund, message WhatsApp from the number you subscribed with. Card refunds typically clear in 3-5 business days and PayPal is usually faster. If we discontinue a material part of the service during your term, we prorate a refund for the remaining time.
7-Day Money-Back Guarantee
New subscribers get 7 days from their first payment to request a full refund, for any reason, with no questions asked. This guarantee applies once per customer, to your first purchase only.
Later Purchases Are Final
The 7-day guarantee covers your first purchase only. Plans are prepaid and do not renew automatically, so any later term is a new purchase you choose to make, and it is not refundable.
Service Outages
We aim for 99.9% uptime; that is a target, not a guarantee. Report a problem on WhatsApp and we work on it straight away. If we discontinue a material part of the service during your term, we'll prorate a refund for the remaining time.
How to Request a Refund
Message us on WhatsApp from the number or account you subscribed with, within 7 days of your first payment. No dashboard, no forms — just tell us you'd like a refund.
Processing Time
Refunds are issued to your original payment method. Card refunds typically clear in 3–5 business days; PayPal is usually faster. We release the refund as soon as we confirm the request.
Cancelling Your Subscription
There are no contracts, lock-ins or automatic renewals. Every plan is prepaid for its term; when it ends, access stops unless you buy another term. You keep access through the end of your current paid term.
Questions about a refund? Message us on WhatsApp via the contact page — we reply within 5 minutes, 7 days a week.