Last updated: August 2026
Every Vivimate plan is backed by a 7-day money-back guarantee. Please read the following policy carefully before subscribing to our service.
What is Vivimate's refund policy?
New Vivimate subscribers can request a full refund within 7 days of their first payment, for any reason; this guarantee applies once, to your first purchase only; renewal payments are not refundable. If monthly uptime falls below our 99.99% SLA, account credits apply automatically with no request needed. To request a refund, message WhatsApp from the number you subscribed with. Card refunds typically clear in 3-5 business days, PayPal is usually faster, and you can cancel anytime to stop future renewals with no penalty.
7-Day Money-Back Guarantee
New subscribers get 7 days from their first payment to request a full refund, for any reason, with no questions asked. This guarantee applies once per customer, to your first purchase only.
Renewals Are Final
The 7-day guarantee covers first purchases only. Renewal payments are not refundable — by the time a plan renews, you've already had a full term of service.
Service Outages & Uptime SLA Credits
Our Terms of Service commit to a 99.99% uptime SLA. If monthly availability falls below that in a given billing period, account credits are applied automatically — no request needed. If we discontinue a material part of the service during your term, we'll prorate a refund for the remaining time.
How to Request a Refund
Message us on WhatsApp from the number or account you subscribed with, within 7 days of your first payment. No dashboard, no forms — just tell us you'd like a refund.
Processing Time
Refunds are issued to your original payment method. Card refunds typically clear in 3–5 business days; PayPal is usually faster. We release the refund as soon as we confirm the request.
Cancelling Your Subscription
You can cancel at any time to stop future renewals — there are no contracts or lock-ins. You keep access through the end of your current paid term.
Questions about a refund? Message us on WhatsApp via the contact page — we reply within 5 minutes, 7 days a week.